Contact / Call centre
We specialise in performing and improving business processes from the activities of our clients and partners - business process outsourcing (BPO) through the use of a modern contact centre operated by Call Cell BG. We operate a technological environment that allows service through a lot of communication channels, such as phone, fax, SMS, e-mail, web chat, voice messages and others. There are specialized dialog applications as well as web-based applications. These advantages lay the foundation for effective and quality management of the customer relations.
INBOUND CALL CENTER SERVICES
- Hotline handling;
- Help desk;
- Customer care;
- Order processing;
- Back office;
- Line for customer service in regards to promotional games, campaigns and others;
- Virtual office & secretary;
OUTBOUND CALL CENTER SERVICES
- Telemarketing;
- Direct phone sales;
- Video marketing and video advertising;
For more information, please visit www.callcell.bg or www.callcenter.bg.
Business Process Outsourcing services are provided by Call Cell BG. An ITA Group Bulgaria company.
